Privacy Policy

What we collect

• Account: email address, name or username, and sign-in security settings.
• Profile & health-related info you choose to give: age, sex, height, weight, experience, goals, injuries or pain flags, pregnancy/postpartum status, body measurements and progress photos.
• Training data: plans, workouts, sets, reps, weights, effort ratings, feedback, equipment and training locations.
• Group activity: group membership, completed group workouts and reactions, visible to members of that group.
• Membership: your plan, status and renewal date (not your card details).
• Support messages you send us.
• Technical: device and browser type, IP address, sign-in events and error logs used to keep the app secure and working.

How we use it, and our legal basis

• To build, adapt and track your training plan and workouts — performance of our contract with you.
• To manage your membership and access — contract.
• To keep your account secure and prevent fraud (for example sign-in codes and security alerts) — legitimate interests and legal obligation.
• To use health-related details you choose to give, only to make workouts safer — your consent, which you can withdraw by removing them.
• To provide optional AI features, such as plan suggestions and coaching tips. Only the training details needed for that request are sent to our AI provider; coaching tips are not stored — contract.
• To provide the voice coach, which converts workout instructions (not your personal data) into speech — contract.
• To answer support requests and improve the app — legitimate interests.
• To send account emails and reminders you turn on — contract or consent.

Health information

Information about pain, injuries, pregnancy or body measurements is used only to make your workouts safer and more suitable. SVW Fitness gives training guidance, not medical advice, and never diagnoses conditions. We do not use health information for advertising.

Sharing

• Service providers that help us run the app (hosting and database, email and push delivery, AI and voice services), under agreements that limit their use of it.
• Paddle.com, our Merchant of Record for website orders, which processes the sale, subscription management, payments, tax compliance and invoicing.
• Google Play and the Apple App Store for purchases made in the phone app.
• Professional advisers such as lawyers and accountants, where needed.
• Authorities when required by law.

Group members see only what you do inside that group.

Payments

Website purchases are handled by Paddle; in-app purchases are handled by Google Play or the Apple App Store. We do not receive or store your card details.

Retention & your choices

• We keep your data while your account is active so your history and progress stay intact.
• You can download a copy of your data at any time from Security & Privacy in the app.
• You can permanently delete your account and all associated data from Security & Privacy. Deletion can't be undone.
• You can correct your profile, goals and equipment at any time in the app.
• When data is no longer needed (for example after account deletion), we delete or anonymise it, except records we must keep by law, such as transaction records.
• Depending on where you live, you may also have the right to access, correct, erase, restrict or object to processing, to data portability, to withdraw consent, and to complain to your local data protection authority. Email us to make a request.

Security

Your data is protected with encrypted connections, per-user access rules and optional two-step sign-in. No system is perfectly secure, but we work to protect your information.

Children

SVW Fitness is not intended for anyone under 16. We do not knowingly collect data from children.

Changes & contact

We'll update this page and the date above if this policy changes. Questions or requests: support@svwenterprises.com.